Today for Black Business Month we are featuring Nova Conxulting, the customer experience consulting company.
We pride ourselves in being a “one stop shop” as we are able to make recommendations and offer assistance in the areas that need improvement, as well as creating and offering staff training to kick off the implementation of the changes we recommend.
Customer Experience (Cx) is what happens when customers interact with organizations.
Everything from your online presence (website and social media), to you and your staff’s interactions with your customers impacts how your customers view you, your brand and organization.
Attaching data to your customer interactions can help manage and improve your customer experience which translates in retaining your customers and attracting new ones.
As a customer experience consultant I am able to offer expert advice and recommendations to you and your team to help improve your interactions with your customers.
Not only do we make process improvement recommendations, we will work with you and your team on implementation and offer any necessary training as well.
Along with customer experience consulting we offer branding and web design services as well.
We look forward to chatting with you about your CX needs and helping you create memorable experiences for your customers.
You can find us on the web at www.novaconxulting.com. We are also available on Instagram, Twitter, and LinkedIn.